Terms & Conditions

1. Who We Are

Time to Scale is a UK-based company that provides web design, marketing systems, review generation enablement, and local search optimisation for tradespeople and local businesses on a subscription basis.

2. Key Definitions

• Qualified Enquiry: (i) an inbound phone call of >30 seconds; or (ii) a valid form submission containing a working phone number or email address (including your website quote/enquiry forms and on-site live chat/widget submissions that capture contact details); or (iii) a Google Business Profile (GBP) message — each from a local prospect inside your defined service area. • Location: a unique trading location or service area represented by a distinct GBP listing (or equivalent) and/or a unique website location page. Outputs and targets are per Location unless stated otherwise. • Packages: Core Site, Trade Growth Site, and Market Leader as described on your order form or invoice.

3. Scope of Services

We provide: • Web Design & Hosting: creation and hosting of a website and related systems (forms, tracking, CRM integrations, automations) while your subscription is active. • Review Management: tools, templates, and campaigns to increase legitimate customer reviews in line with platform policies. • Marketing Automation: missed call text back, automated lead follow-up, one-click marketing campaigns, and unified inbox. • Local SEO: on-page, technical, and GBP optimisation, content and citation work as applicable to your package. Per-Location Rule: Deliverables and performance targets apply per Location. Additional Locations are priced separately and require their own subscription or add-on.

4. Client Responsibilities

For our systems to work effectively, you must: 1. Set up and maintain your Google Business Profile (GBP) (or provide us admin access to do so) and follow our instructions to verify, correct NAP data, and enable messaging/call tracking. 2. Provide timely inputs we request (logos, brand assets, service areas, pricing, offers, testimonials, access to analytics/hosting, etc.) within 1 business day unless otherwise agreed. 3. Respond to leads: answer calls/messages during stated business hours, return missed calls within 24 hours, and follow our lead-handling playbooks. 4. Grant and maintain access: provide and maintain admin or read-only access for Time to Scale to your lead-tracking and communications systems so we can monitor and verify performance. 5. Comply with policies: do not solicit fake reviews or incentivise positive-only reviews; comply with Google/Meta/Microsoft and other platform rules; operate lawfully. 6. Remain on your chosen package and keep your account in good standing (no overdue invoices).

5. Subscription & Billing

All Services are provided on a subscription basis per Location. Each subscription has a minimum initial term of 3 months (90 days) from the date your first payment is taken. After the initial 3-month term, your subscription continues on a monthly rolling basis. Fees are payable monthly in advance by card or direct debit. You authorise us to charge your payment method for recurring fees and any approved add-ons.

5a. Phone System Usage Charges

Your subscription includes access to a business phone system. Usage charges for calls and messages are recharged to you at the following rates (excl. VAT): • Making calls: £0.0168 per minute • Receiving calls: £0.0102 per minute • Text messages: £0.01 per 160 characters Usage charges are calculated monthly and added to your next invoice. Rates may be updated from time to time; we will notify you of any changes at least 14 days in advance.

6. Results & Expectations

We supply the tools and infrastructure to support your business growth — including your website, automations, review systems, and lead follow-up workflows. However, outcomes vary based on factors within your control: the quality of your work, your responsiveness to enquiries, your local market, and the breadth of your overall marketing efforts. We do not guarantee specific rankings, revenue, or enquiry volumes. We are not responsible for outcomes where the systems we provide are not actively used or where no complementary marketing activity is in place.

7. Cancellations & Pauses

Minimum term: Your subscription has a minimum initial term of 3 months (90 days). You may not cancel during this period. After the minimum term: You may cancel with 7 days' written notice before your next billing date. Cancellation ends service at the end of the paid period. When you cancel, you lose access to all systems — your website, CRM, automations, review tools, phone system, and any connected services will be taken offline. Pauses are at our discretion.

8. Non-Payment & Suspension

If a payment fails, we'll issue reminders. If unpaid after 7 days, we may suspend Services and take your website and systems offline until payment is received.

9. Website, Content & Licence

While your subscription is active, we grant you a non-exclusive, revocable, non-transferable licence to use the website, templates, campaigns, automations, and systems we create or configure for you (the "Assets") solely for your internal business purposes for the subscribed Location(s). Ownership: Unless expressly transferred in writing, we retain ownership of our templates, code, frameworks, and creative assets. You own your brand assets, original content you provide, first-party data, and any bespoke content we expressly assign to you. Access on cancellation: When you end your subscription, the hosted website and connected systems are taken down. Upon written request within 30 days (and if your account is fully settled), we will provide exportable items reasonably available to us: (a) content and assets you supplied; (b) first-party data generated during the term (e.g., lead/contact records, form submissions); and (c) any bespoke content we have expressly assigned to you in writing. Plain-English Summary: Non-exclusive = we can reuse similar assets for other clients. Revocable = if you stop paying, we can turn off access. Non-transferable = you can't give, sell, or license our assets to others. Per Location = one subscription covers one location; extra locations need their own plan.

10. Third-Party Platforms & Compliance

You authorise us to configure and manage third-party tools (e.g., GBP, analytics, CRM, ad platforms) as needed. Use of third-party platforms is subject to their terms. We do not control third-party availability or policy changes.

11. Service Changes & Availability

We may update, modify, suspend, or discontinue features or Services to maintain security, compliance, or performance. We will use reasonable efforts to minimise disruption but do not guarantee uninterrupted access.

12. Testimonials & Earnings Disclaimer

We display genuine client testimonials and examples on our Site. Results may vary and are not typical; they depend on many factors, including market, competition, budget, and execution. You must perform your own due diligence and exercise independent judgment before making business decisions.

13. Intellectual Property

All Site and Service content (text, graphics, logos, code, templates) is owned by or licensed to Time to Scale and protected by intellectual property laws. Except as permitted under the licence in Section 9, you may not copy, modify, reverse engineer, rent, lease, sell, or distribute our materials without written permission.

14. Acceptable Use

You agree to use the Site and Services lawfully and not to: interfere with Site security or performance; upload unlawful, defamatory, or infringing content; engage in fraudulent, deceptive, or misleading practices, including fake reviews. We may suspend or terminate access for violations.

15. Disclaimers

The Site and Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant specific rankings, revenue, or enquiry volume.

16. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, data, or business. For all causes of action relating to a given Location in any 12-month period, our aggregate liability shall not exceed the fees actually paid by you to us for that Location in that same 12-month period. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.

17. Indemnity

You agree to indemnify and hold harmless Time to Scale, its directors, employees, and affiliates from claims, damages, liabilities, costs, and expenses arising from (i) your breach of these Terms; (ii) your content or unlawful conduct; or (iii) your breach of third-party platform rules.

18. Termination

We may suspend or terminate Services or access to the Site if you breach these Terms, fail to pay, or engage in prohibited activity. Termination does not affect accrued rights or obligations.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. The parties agree that the courts of England and Wales have non-exclusive jurisdiction.

20. Changes to These Terms

We may update these Terms from time to time. We will post changes on this page with an updated Last Updated date. Continued use of the Site or Services after changes constitutes acceptance.

21. Contact Us

Time to Scale Ltd Email: info@timetoscale.co.uk Website: www.timetoscale.co.uk

Package Snapshot (Non-contractual Summary)