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# Terms & Conditions
Last updated: 20 October 2025

Welcome to www.timetoscale.co.uk (the "Site"), operated by Time to Scale Ltd ("Time to Scale", "we", "us", or "our"). These Terms of Service ("Terms") govern your use of our Site and any products and services we provide, including web design, review management, marketing automation, and local SEO (collectively, the "Services"). By accessing or using the Site or the Services, you agree to be bound by these Terms.

## 1. Who We Are
Time to Scale is a UK-based company that provides web design, marketing systems, review generation enablement, and local search optimisation for tradespeople and local businesses on a subscription basis.

## 2. Key Definitions
• Qualified Enquiry: (i) an inbound phone call of >30 seconds; or (ii) a valid form submission containing a working phone number or email address (including your website quote/enquiry forms and on-site live chat/widget submissions that capture contact details); or (iii) a Google Business Profile (GBP) message — each from a local prospect inside your defined service area.

• Location: a unique trading location or service area represented by a distinct GBP listing (or equivalent) and/or a unique website location page. Outputs and targets are per Location unless stated otherwise.

• Packages: Core Site, Trade Growth Site, and Market Leader as described on your order form or invoice.

## 3. Scope of Services
We provide:

• Web Design & Hosting: creation and hosting of a website and related systems (forms, tracking, CRM integrations, automations) while your subscription is active.

• Review Management: tools, templates, and campaigns to increase legitimate customer reviews in line with platform policies.

• Marketing Automation: missed call text back, automated lead follow-up, one-click marketing campaigns, and unified inbox.

• Local SEO: on-page, technical, and GBP optimisation, content and citation work as applicable to your package.

Per-Location Rule: Deliverables and performance targets apply per Location. Additional Locations are priced separately and require their own subscription or add-on.

## 4. Client Responsibilities
For our systems to work effectively, you must:

1. Set up and maintain your Google Business Profile (GBP) (or provide us admin access to do so) and follow our instructions to verify, correct NAP data, and enable messaging/call tracking.

2. Provide timely inputs we request (logos, brand assets, service areas, pricing, offers, testimonials, access to analytics/hosting, etc.) within 1 business day unless otherwise agreed.

3. Respond to leads: answer calls/messages during stated business hours, return missed calls within 24 hours, and follow our lead-handling playbooks.

4. Grant and maintain access: provide and maintain admin or read-only access for Time to Scale to your lead-tracking and communications systems so we can monitor and verify performance.

5. Comply with policies: do not solicit fake reviews or incentivise positive-only reviews; comply with Google/Meta/Microsoft and other platform rules; operate lawfully.

6. Remain on your chosen package and keep your account in good standing (no overdue invoices).

## 5. Subscription & Billing
All Services are provided on a subscription basis per Location. Each subscription has a minimum initial term of 3 months (90 days) from the date your first payment is taken. After the initial 3-month term, your subscription continues on a monthly rolling basis. Fees are payable monthly in advance by card or direct debit. You authorise us to charge your payment method for recurring fees and any approved add-ons.

Recurring Card Payments (UK): By providing your payment card details and starting a subscription, you authorise Time to Scale Ltd (and our payment processor) to automatically charge the payment card we have on file on a recurring monthly basis for all subscription fees, usage charges, and any approved add-ons, until you cancel in accordance with these Terms. This continuous payment authority complies with UK Financial Conduct Authority (FCA) regulations, the Payment Services Regulations 2017, and applicable card scheme rules (Visa/Mastercard) for recurring transactions, including Strong Customer Authentication (SCA) under PSD2 where required. We will send you advance notice of your initial payment and notify you of any changes to the amount or frequency of payments. You may withdraw this authority at any time by cancelling your subscription in line with Section 7; however, you remain liable for any fees accrued during the minimum term or current billing cycle. Your card details are stored securely by our PCI-DSS compliant payment processor and are never stored on our own servers.

## 5a. Phone System Usage Charges
Your subscription includes access to a business phone system powered by Twilio, which is billed in US Dollars (USD). Each plan comes with a monthly account credit toward call and SMS usage:

• Core Site: $10/month account credit
• TradeSite Growth: $20/month account credit
• TradeSite Market Leader: $40/month account credit

Monthly credits do not roll over. Usage above the included credit is recharged to you at the following rates (USD, excl. VAT):

Calls (mobile numbers):
• Outbound (making calls): $0.0336 per minute
• Inbound (receiving calls): $0.0110 per minute

SMS (mobile numbers, per 160 characters):
• Outbound SMS: $0.0616
• Inbound SMS: $0.0083

MMS rates available on request. Usage charges are calculated monthly and added to your next invoice. Rates may be updated from time to time; we will notify you of any changes at least 14 days in advance.

## 6. Results & Expectations
We supply the tools and infrastructure to support your business growth — including your website, automations, review systems, and lead follow-up workflows. However, outcomes vary based on factors within your control: the quality of your work, your responsiveness to enquiries, your local market, and the breadth of your overall marketing efforts.

We do not guarantee specific rankings, revenue, or enquiry volumes. We are not responsible for outcomes where the systems we provide are not actively used or where no complementary marketing activity is in place.

## 7. Cancellations & Pauses
Minimum term: Your subscription has a minimum initial term of 3 months (90 days). You may not cancel during this period.

After the minimum term: You may cancel with 7 days' written notice before your next billing date. Cancellation ends service at the end of the paid period.

When you cancel, you lose access to all systems — your website, CRM, automations, review tools, phone system, and any connected services will be taken offline. Pauses are at our discretion.

## 7a. Refund Policy
All fees paid are non-refundable. We do not offer refunds for any subscription payments, setup fees, or usage charges under any circumstances — except under our 30-Day "Love Your Site" Guarantee.

30-Day "Love Your Site" Guarantee: If you're not happy with the website and system we've built within 30 days of launch, tell us what's wrong in writing and give us one chance to fix it. If we still can't get it to a place you're happy with, we'll refund your first payment.

This guarantee is about the quality of our work and communication — not how many jobs you've had time to land in the first few weeks. To qualify, you must: (a) attend your launch call; (b) provide the basic info and assets we request within 7 days; and (c) let us attempt fixes once before requesting a refund. If we cannot progress the build because you have not engaged, the guarantee does not apply.

The guarantee applies only to the website deliverable and does not cover third-party costs, phone system usage charges, or any fees for additional services or add-ons. After the 30-day period has elapsed, all fees are non-refundable.

## 8. Non-Payment & Suspension
If a payment fails, we'll issue reminders. If unpaid after 7 days, we may suspend Services and take your website and systems offline until payment is received.

## 9. Website, Content & Licence
While your subscription is active, we grant you a non-exclusive, revocable, non-transferable licence to use the website, templates, campaigns, automations, and systems we create or configure for you (the "Assets") solely for your internal business purposes for the subscribed Location(s).

Ownership: Unless expressly transferred in writing, we retain ownership of our templates, code, frameworks, and creative assets. You own your brand assets, original content you provide, first-party data, and any bespoke content we expressly assign to you.

Access on cancellation: When you end your subscription, the hosted website and connected systems are taken down. Upon written request within 30 days (and if your account is fully settled), we will provide exportable items reasonably available to us: (a) content and assets you supplied; (b) first-party data generated during the term (e.g., lead/contact records, form submissions); and (c) any bespoke content we have expressly assigned to you in writing.

Plain-English Summary: Non-exclusive = we can reuse similar assets for other clients. Revocable = if you stop paying, we can turn off access. Non-transferable = you can't give, sell, or license our assets to others. Per Location = one subscription covers one location; extra locations need their own plan.

## 10. Third-Party Platforms & Compliance
You authorise us to configure and manage third-party tools (e.g., GBP, analytics, CRM, ad platforms) as needed. Use of third-party platforms is subject to their terms. We do not control third-party availability or policy changes.

## 11. Service Changes & Availability
We may update, modify, suspend, or discontinue features or Services to maintain security, compliance, or performance. We will use reasonable efforts to minimise disruption but do not guarantee uninterrupted access.

## 12. Testimonials & Earnings Disclaimer
We display genuine client testimonials and examples on our Site. Results may vary and are not typical; they depend on many factors, including market, competition, budget, and execution. You must perform your own due diligence and exercise independent judgment before making business decisions.

## 13. Intellectual Property
All Site and Service content (text, graphics, logos, code, templates) is owned by or licensed to Time to Scale and protected by intellectual property laws. Except as permitted under the licence in Section 9, you may not copy, modify, reverse engineer, rent, lease, sell, or distribute our materials without written permission.

## 14. Acceptable Use
You agree to use the Site and Services lawfully and not to: interfere with Site security or performance; upload unlawful, defamatory, or infringing content; engage in fraudulent, deceptive, or misleading practices, including fake reviews. We may suspend or terminate access for violations.

## 15. Disclaimers
The Site and Services are provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant specific rankings, revenue, or enquiry volume.

## 16. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive losses, or for loss of profits, revenue, data, or business. For all causes of action relating to a given Location in any 12-month period, our aggregate liability shall not exceed the fees actually paid by you to us for that Location in that same 12-month period. Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be limited.

## 17. Indemnity
You agree to indemnify and hold harmless Time to Scale, its directors, employees, and affiliates from claims, damages, liabilities, costs, and expenses arising from (i) your breach of these Terms; (ii) your content or unlawful conduct; or (iii) your breach of third-party platform rules.

## 18. Termination
We may suspend or terminate Services or access to the Site if you breach these Terms, fail to pay, or engage in prohibited activity. Termination does not affect accrued rights or obligations.

## 19. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. The parties agree that the courts of England and Wales have non-exclusive jurisdiction.

## 20. Changes to These Terms
We may update these Terms from time to time. We will post changes on this page with an updated Last Updated date. Continued use of the Site or Services after changes constitutes acceptance.

## 21. Contact Us
Time to Scale Ltd
Email: info@timetoscale.co.uk
Website: www.timetoscale.co.uk

## Website Ownership & Buyout Options
Our main model is monthly "website-as-a-service" — we build your site and keep improving it for as long as you're with us, and the website stays our property while you're on a plan. Ownership is optional. You can either buy a one-off Ownership Website outright (£2,400 + VAT, including 12 months of hosting and care, then £49/month or £490/year + VAT), or, if you're already on a monthly plan, pay a fixed buyout fee to own the site: £2,400 + VAT on Core Site, £3,600 + VAT on TradeSite Growth, or £6,000 + VAT on TradeSite Market Leader.

The buyout fee is the same however long you've been with us, and past monthly payments are not credited against it — monthly payments cover ongoing work and support, while the buyout is a separate purchase of the website asset. After a buyout, the site is transferred to WordPress under your ownership and your website fee drops to £49/month (or £490/year) + VAT for hosting, security, backups and basic maintenance. Any leads system subscription continues separately.

Read the full ownership & buyout breakdown →

## Package Snapshot (Non-contractual Summary)

### Core Site (£197/mo + VAT)
20–30 page website + core features. 90-Day Launch Plan (minimum 3 payments), then rolling. Sites live within 14 days. Website and systems live only with active subscription.

### TradeSite Growth (£297/mo + VAT)
30–40 page website + GBP optimisation + citations + priority support. 90-Day Launch Plan (minimum 3 payments), then rolling. Sites live within 14 days.

### TradeSite Market Leader (£497/mo + VAT)
40–60 page website + everything in TradeSite Growth + advanced SEO, quarterly reviews, 2 monthly pages/blogs, strategy calls. 90-Day Launch Plan (minimum 3 payments), then rolling. Sites live within 7 days.

If any conflict arises between this snapshot and the Terms above, the Terms prevail.

## © 2026 Time to Scale Ltd — All Rights Reserved
All content, design, code, copy, layouts, page structures, templates, graphics, images, and underlying source code on this Site and on every website, landing page, funnel, or system we build, host, or operate for our clients are the exclusive intellectual property of Time to Scale Ltd and are protected under the Copyright, Designs and Patents Act 1988, UK and international copyright law, database rights, and applicable trade-mark legislation.

You may not, without our prior written permission:

- Copy, clone, scrape, mirror, archive, reverse-engineer, decompile, or republish any part of this Site or any client site we build.
- Submit our pages, code, copy, or designs into any AI tool, large language model, code generator, or automated website builder (including but not limited to ChatGPT, Claude, Gemini, Lovable, Bolt, v0, Cursor, Replit, Wix AI, or any "clone this site" service) for the purpose of replicating, regenerating, fine-tuning, or producing derivative works.
- Use our designs, page structures, conversion frameworks, or written copy as input, training data, reference, or inspiration for any competing website, template, or service.
- Remove, obscure, or alter any copyright, trade-mark, or attribution notices.Unauthorised reproduction, distribution, or AI-assisted replication of our work constitutes copyright infringement and may result in civil claims for damages, injunctive relief, account of profits, takedown notices, and recovery of legal costs. We actively monitor for replication and will pursue enforcement.

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info@timetoscale.co.uk07700 195646

© 2026 Time To Scale. All rights reserved.

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Results disclaimer: Reviews, testimonials and case studies on this site reflect individual client experiences and are not guaranteed. Results vary from client to client and depend on factors outside our control, including your trade, location, competition, pricing, Google's algorithms, and how quickly you respond to and follow up enquiries. Please allow at least 90 days before judging results; local SEO can take 3–6 months or longer. We do not guarantee any specific number of leads, rankings, reviews, jobs or revenue. See our Terms of Service.

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